General
The terms and conditions are accessible to anyone via the homepage www.hexterandbaines.com. Upon ordering, the buyer confirms that he/she is obliged to follow the terms and conditions stated on the website. HEXTER & BAINES has the right to update the terms and conditions at any point. If there are any uncertainties regarding the terms and conditions we encourage you to contact us immediately.
Delivery time
The delivery time varies depending on whether you have chosen standard or express shipping. Deliveries outside the European Union may be delayed due to customs. We make reservations for the liability of delays or failed deliveries caused by our suppliers. We also make reservations to adjust prices as presented on www.hexterandbaines.com caused by wrong pricing or other factors. The buyer bears the responsibility for the correct input of the delivery address; in case anything goes wrong with the shipment of an order, due to an error in the delivery address (that can be attributed to the buyer), HEXTER & BAINES cannot be held responsible for the loss of the shipment. All items are generally sent within 1-2 working days after accomplished purchase. Although HEXTER & BAINES tries to meet the estimated delivery targets, HEXTER & BAINES cannot be held liable for any delays in the delivery of an order.
Delivery Charges
At the moment we offer free worldwide shipment above €50/£40. Orders within the European Union pay the full price including VAT, no other expenses are added. Orders to countries outside the EU may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country. If any such additional charges occur they must be rendered in order for your package to clear customs. It should be noted that HEXTER & BAINES has no control over additional charges and, since these charges are different for different countries, HEXTER & BAINES cannot predict their amount. It should be noted that the buyer bears all additional costs. We advise the customer to seek further information regarding their purchase at their local customs office.
Order Confirmation
All orders are confirmed by an email sent to your stated email. The order confirmation also works as a receipt for your purchase. Within the email you find your personal order number. We recommend that you save your order confirmation/number if you should need to contact HEXTER & BAINES customer service in the future. Therefore it is very important that you enter the correct e-mail when placing your order.
Payments options
At this moment you are able to pay with paypal, credit card and Klarna. The accepted credit cards are; VISA, MASTER CARD, AMERICAN EXPRESS, MAESTRO and DISCOVER. HEXTER & BAINES does not handle any credit card information.
HEXTER & BAINES shall be exempt from liability for damages and other penalties on the performance of the contract prevented, hindered or delayed by circumstances beyond our control. As the release factor should be considered include government intervention, new / amended legislation, lack of state, war, fire, flood, labor disturbance, prohibitions, restrictions, sabotage, poor transport or weather conditions or lack of delivery from suppliers and the company is exposed to a criminal activity that affects activities.
Force Majeure
HEXTER & BAINES shall be exempt from liability for damages and other penalties on the performance of the contract prevented, hindered or delayed by circumstances beyond our control. As the release factor should be considered include government intervention, new / amended legislation, lack of state, war, fire, flood, labor disturbance, prohibitions, restrictions, sabotage, poor transport or weather conditions or lack of delivery from suppliers and the company is exposed to a criminal activity that affects activities.
Fraud
All attempts at fraud will be reported to the police. HEXTER & BAINES holds the right revoke any purchase if there is any suspicion regarding fraud.
Return and refunds
In case a product has been delivered to the buyer in a damaged or incomplete state, the buyer must inform HEXTER & BAINES as soon as possible (within 24 hours after receiving the order). Subsequently, HEXTER & BAINES will properly deal with the matter at hand; the customer must always inform HEXTER & BAINES in the aforementioned situation(s) and wait for the instructions of the HEXTER & BAINES customer care team. A customer who returns a product in this situation at his own costs, without contacting and awaiting the instructions of the customer care team, cannot claim the costs he/she made at HEXTER & BAINES (nor hold HEXTER & BAINES responsible for the return shipment that took place without prior consent of HEXTER & BAINES).
The buyer always bears the costs of returning his/her order, no matter what the case might be. The buyer is responsible for preparing and shipping the return shipment. Return shipments take place at the risk of the buyer. So we advise that you return your order with a secure shipping method. The buyer bears all additional cost from the return shipping (shipping damage, lost good).
Unless stated otherwise, the buyer has the right to revoke the agreement and to return his/her order during a period of 30 days after receiving the order, without stating a reason (please note the abovementioned exception: in case a product is damaged or incomplete, the buyer has the obligation to inform HEXTER & BAINES by email and to await further instructions). The buyer also has the right to inform HEXTER & BAINES within 30 days after receiving his/her order, of his decision to return his order without the obligation to state a reason (exception: in case of an incomplete or damaged product, see above); the buyer then must return his/her order within 30 days after having informed HEXTER & BAINES. The buyer must have a valid receipt in order to take advantage of the 30-day return policy.
The shipment costs for a return shipment within the trial period and the shipment costs for a return shipment for a warranty request or repair request (for defects occurring after the buyer has used the product), are borne by the buyer. In cases where you as a customer believe that the delivery is delayed in such a way that you no longer wish to fulfill the order, it is your responsibility to cancel the order. In cases where the order has been dispatched, the customer is required to receive the order. Cancellation is not valid until the customer has confirmed with HEXTER & BAINES by email. If a product has been discontinued HEXTER & BAINES has the right to cancel the purchase and refund the paid amount to the customer.
Unclaimed package or refused delivery:
If HEXTER & BAINES receives packages that have not been collected or refused by the customer, we reserve the right to charge you for all our costs that appear when handling your order and shipment back to us. In case any import taxes, duties or customs (administrative) costs are due, because the shipment has been imported into the buyer's shipment country of choice (a process that in most cases cannot be stopped, once the shipment is on its way to the buyer's shipment country of choice), these costs are borne by the buyer. This cost will be deducted from your initial payment of the order.
The cost of an unclaimed package or refused delivery will be at least 20 AUD. This cost will cover shipping and handling. HEXTER & BAINES does not offer free shipping for unclaimed packages or refused deliveries.
You as a customer will receive 100% of your money back if you are not satisfied with your purchase, or the product did not meet your demands. You can only receive the full refund within 30 days after your purchase. No refunds will be paid out after 30 days of completed purchase. Only warranty errands are valid after 30 days of completed purchase.
The product must be in new condition for a full refund. If the product is damaged or used the customer cannot receive a full refund. New condition means that the product is not damaged in any way and that both plastic covers are still attached. A damaged product will not be refunded.
The buyer always bears the costs of returning his/her order, no matter what the case might be. The buyer is responsible for preparing and shipping the return shipment. Return shipments take place at the risk of the buyer. So we advise that you return your order with a secure shipping method. The buyer bears all additional cost from the return shipping (shipping damage, lost good).
Unless stated otherwise, the buyer has the right to revoke the agreement and to return his/her order during a period of 30 days after receiving the order, without stating a reason (please note the abovementioned exception: in case a product is damaged or incomplete, the buyer has the obligation to inform HEXTER & BAINES by email and to await further instructions). The buyer also has the right to inform HEXTER & BAINES within 30 days after receiving his/her order, of his decision to return his order without the obligation to state a reason (exception: in case of an incomplete or damaged product, see above); the buyer then must return his/her order within 30 days after having informed HEXTER & BAINES. The buyer must have a valid receipt in order to take advantage of the 30-day return policy.
The shipment costs for a return shipment within the trial period and the shipment costs for a return shipment for a warranty request or repair request (for defects occurring after the buyer has used the product), are borne by the buyer. In cases where you as a customer believe that the delivery is delayed in such a way that you no longer wish to fulfill the order, it is your responsibility to cancel the order. In cases where the order has been dispatched, the customer is required to receive the order. Cancellation is not valid until the customer has confirmed with HEXTER & BAINES by email. If a product has been discontinued HEXTER & BAINES has the right to cancel the purchase and refund the paid amount to the customer.
Unclaimed package or refused delivery:
If HEXTER & BAINES receives packages that have not been collected or refused by the customer, we reserve the right to charge you for all our costs that appear when handling your order and shipment back to us. In case any import taxes, duties or customs (administrative) costs are due, because the shipment has been imported into the buyer's shipment country of choice (a process that in most cases cannot be stopped, once the shipment is on its way to the buyer's shipment country of choice), these costs are borne by the buyer. This cost will be deducted from your initial payment of the order.
The cost of an unclaimed package or refused delivery will be at least 20 AUD. This cost will cover shipping and handling. HEXTER & BAINES does not offer free shipping for unclaimed packages or refused deliveries.
You as a customer will receive 100% of your money back if you are not satisfied with your purchase, or the product did not meet your demands. You can only receive the full refund within 30 days after your purchase. No refunds will be paid out after 30 days of completed purchase. Only warranty errands are valid after 30 days of completed purchase.
The product must be in new condition for a full refund. If the product is damaged or used the customer cannot receive a full refund. New condition means that the product is not damaged in any way and that both plastic covers are still attached. A damaged product will not be refunded.
Warranty and repair
The HEXTER & BAINES warranty policy is automatically in effect upon purchase by the buyer. The one (1) year warranty on a HEXTER & BAINES watch guarantees the buyer that the product meets the standards of usability, reliability, and durability.
This warranty covers manufacturing defects on the watch itself (movement, case, crystal). Other parts than the above are not covered by this warranty. Please contact us via e-mail if you have a warranty errand. In the e-mail you need to specify your name, address, order number and a detailed description of the issue at hand. Finally, write ‘reclaim of purchase’ as the subject of the e-mail and mail. Note that repair and replacements of parts will be charged in the most cases, even during the warranty term.
The warranty does not apply in case of:
- damages as a result of improper use such as scratching, bouncing, falling;
- inattention;
- intentional damage; or
- normal wear and tear or aging of the used materials; or
- neglected care.
- failure or damage caused by fire or water, or a natural disaster such as for example an earthquake
- warranty has terminated.
- goods without a receipt.
-esthetic changes that occur during normal wear and tear and aging (minor scratches, etc.; on the case and/or crystal, alteration of the colour on the wristband and the peeling of the plating)
When shopping with HEXTER & BAINES we will save some of your data to fulfill your purchase. HEXTER & BAINES treats all personal information as confidential. You have the right to request access to your data and if there is anything wrong you can get it changed or removed. HEXTER & BAINES takes use of cookies, for example in order to improve your experience of the website. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. You may choose to set your web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the site may not function properly.
We are committed to protecting your privacy and personal data. Below, you will find information on how we gather and process data. We are the data controller of any processing of your personal data.
To supply goods delivery companies need people’s names, addresses, and contact information to send packages to their destination and confirm their delivery. When you order you confirm that we can use your name, address, and contact information on the outside of the package for UPS or DHL to be able to deliver the package.
If you need any information removed from the outside of the package you need to contact us before your order.
The information included on the outside of the package is Name, address, phone number, and e-mail address.
HEXTER & BAINES AB
Swedish company registration number,org. Nr: 559038-0076
Company Address: Kärrviolsvägen 4, 55475 Jönköping, Sweden.
This warranty covers manufacturing defects on the watch itself (movement, case, crystal). Other parts than the above are not covered by this warranty. Please contact us via e-mail if you have a warranty errand. In the e-mail you need to specify your name, address, order number and a detailed description of the issue at hand. Finally, write ‘reclaim of purchase’ as the subject of the e-mail and mail. Note that repair and replacements of parts will be charged in the most cases, even during the warranty term.
The warranty does not apply in case of:
- damages as a result of improper use such as scratching, bouncing, falling;
- inattention;
- intentional damage; or
- normal wear and tear or aging of the used materials; or
- neglected care.
- failure or damage caused by fire or water, or a natural disaster such as for example an earthquake
- warranty has terminated.
- goods without a receipt.
-esthetic changes that occur during normal wear and tear and aging (minor scratches, etc.; on the case and/or crystal, alteration of the colour on the wristband and the peeling of the plating)
Wear traces visible on the strap of a watch, must be considered as normal effects of usage. The effects of transpiration on the strap differ from one person to another, due to the differences in acidity.
Warranty does no longer apply to a HEXTER & BAINES watch in case a third party performed repair works or other works on the HEXTER & BAINES watch, without written permission by HEXTER & BAINES.
In case of questions regarding returns and warranty, the buyer can always contact the HEXTER & BAINES customer care team.
GDPR Personal data and privacy
When shopping with HEXTER & BAINES we will save some of your data to fulfill your purchase. HEXTER & BAINES treats all personal information as confidential. You have the right to request access to your data and if there is anything wrong you can get it changed or removed. HEXTER & BAINES takes use of cookies, for example in order to improve your experience of the website. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. You may choose to set your web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the site may not function properly.
We are committed to protecting your privacy and personal data. Below, you will find information on how we gather and process data. We are the data controller of any processing of your personal data.
To supply goods delivery companies need people’s names, addresses, and contact information to send packages to their destination and confirm their delivery. When you order you confirm that we can use your name, address, and contact information on the outside of the package for UPS or DHL to be able to deliver the package.
If you need any information removed from the outside of the package you need to contact us before your order.
The information included on the outside of the package is Name, address, phone number, and e-mail address.
Purpose and your rights
Hexter & Baines collects information and personal data to improve the experience for the customer and website visitor. We use personal data to fulfill purchases and make our contact with you more relevant. Personal data is used to deliver more relevant direct marketing and online ads. We do not sell any of your personal data to third parties.
You have the right to access, change, restrict, or remove your personal data. Contact info@hexterandbaines if you wish to do any of the aforementioned actions regarding your personal data.
HEXTER & BAINES AB
Swedish company registration number,org. Nr: 559038-0076
Company Address: Kärrviolsvägen 4, 55475 Jönköping, Sweden.